Return and Exchange of Goods

AromaTerra.eu hopes there will be no need to read this description, but if it happens You still wish to return or exchange your purchase, please read the following rules:

Retail Trade Rules of the Republic of Lithuania

Return or exchange of other goods (except for cosmetic products) may be initiated by informing the Seller in writing no later than within 14 days from the date of delivery of the goods. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Goods are returned in accordance with „Rules on the Procedure of Return and Exchange of Goods, approved by 29 June 2001 Order No. 217 of Minister of Economy.

  • Write us an e-mail to info@aromaterra.eu and inform us on your intentions to return or exchange the item (-s).
  • To be eligible for a return or exchange, your item must be unused, it may not be damaged or violated in any other way. Also, it must be in its original package and in the same condition that you received it.
  • The buyer is responsible for the shipment of the item (-s) returned. We recommend using the services of registered post or courier. Please enclose the invoice or a copy of the item (-s) returned.
  • Once the item (-s) is/are received, we commit ourselves to transfer the money for the item (-s) returned within 4 working days back to your bank account.